FAQ

product information

What image resolution do we use for printing?

    For high-quality print results, a minimum resolution of 150 dpi is generally recommended. However, for optimal results and to guarantee you the highest quality, we use a resolution of 300 dpi. DPI stands for "Dots Per Inch" and describes the resolution of a printed image. The higher the DPI value, the more detailed and sharper the resulting image.

    What is the difference between a poster and a Hahnemühle print?

    Quality is the key differentiator. While our posters are produced using a high-quality 8-color printing process, we use a more sophisticated 12-color printing process for Hahnemühle Fine Art prints. This process gives the image motifs an exceptionally elegant appearance. In addition, the fine, matte texture of the handmade Hahnemühle paper ensures a detailed, lifelike reproduction in bright colors, which leads to an even more impressive print result overall. Hahnemühle printing gives every room a special elegance and takes art to a new level.

    Are my prints also suitable for outdoor use?

      The suitability of your printed images for outdoor use depends on the material used. Both our photo posters and Hahnemühle Fine Art Prints are not designed for outdoor use as they are not weatherproof and are best displayed indoors.

      Photo canvases are also not suitable for outdoor use as they can absorb moisture, fade, become porous or be damaged.

      For outdoor use, we recommend prints on acrylic glass, as this material is much more resistant to weather influences.

      Which format is better for me: poster or canvas?

        The decision between a poster and a canvas print depends on your personal preferences and the desired area of ​​use. Canvas prints offer outstanding quality because a real canvas is stretched over a sturdy wooden frame, which not only gives the artwork impressive stability but also enhances it visually. In addition, printing on canvas enables vivid and detailed color reproduction that lasts for a long time and thus provides lasting pleasure.

        Will the print also extend to the side edges of the canvas?

          Yes, our canvases are characterized by the fact that the side edges are also printed with a mirrored version of the main motif and carefully stretched around the frame.

          What is acrylic glass?

            Acrylic glass, also known as Plexiglas or artificial glass, is a clear plastic sheet that covers a fine art print. Contrary to a common misconception, acrylic glass is not made of real glass.

            The main advantage of acrylic compared to traditional glass is its higher light transmission and lower weight, as it is only half as heavy as glass. It is also characterized by its robustness, weather resistance and UV resistance.

            Our acrylic prints are always produced using a high-quality 12-color fine art printing process to ensure the best quality and durability.

            How should I care for my photo canvas and acrylic glass?

              To maintain the quality and longevity of your photo canvas, proper care and cleaning is essential. Protect your canvas from direct sunlight and only place it in dry rooms. To remove dust and loose particles, we recommend gently wiping the canvas with a dry, soft cloth.

              In contrast, acrylic glass should never be cleaned when dry to avoid scratching the surface. To clean acrylic glass, it is best to use water together with a lint-free cloth or a soft sponge to gently clean the surface.

              How do I hang my prints and are all prints ready to hang?

                To hang your canvases optimally, please use the pre-made groove (notch) on the back of the canvas. This allows the canvas to be securely attached to the wall with steel nails or angle hooks. For a particularly stable and reliable hold, we recommend our special Fischer screw + dowel set, which is included free of charge with every order. Alternatively, the canvas can be placed on a hanger.

                For posters without frames, we offer Powerstrips in sets of 4 or 20, which allow for easy attachment.

                Panel products such as acrylic glass can be placed on a hanger or hung on the wall using a hanger for the back of the picture. For wall hanging, a corresponding metal hanger set is included in the order.

                All accessories for mounting your artwork can be purchased here in our shop.

                manufacturing process & materials

                How is the manufacturing process designed and does production take place in Germany?

                  Our entire production, from manufacturing to delivery of the image motifs, takes place in Germany. We attach great importance to the use of high-quality materials. One of our main concerns is to use environmentally friendly and pollutant-free materials in order to guarantee both the quality of our products and the protection of the environment. Sustainability plays a significant role in all our business processes to ensure that we offer not only high-quality products, but also environmentally conscious ones.

                  What are the production and delivery times?

                    • Production times depend on the material and design.

                    Poster / Hahnemühle - 2 working days

                    Canvas - 3 working days

                    acrylic glass - 4 working days

                    • Delivery times from handover to the shipping service provider are usually 1 to 3 working days.

                    For orders of 120 x 80 cm or more, the shipping company will deliver the order curbside and you will be contacted by phone to schedule the delivery. You can simply enter your phone number in the checkout to receive the shipping company delivery even faster.

                    order processing

                    Can I still change or cancel my order?

                    As long as production of your order has not yet begun, you can change or cancel it. Simply send us an email to info@wall-art-ai.de ​​shortly after placing your order, stating your order number and the desired changes or cancellation request. We will review your request as quickly as possible and inform you by email whether the change or cancellation is still possible.

                    So that we can process your request quickly, please include your order number and your full name in the subject line of the message. If you have any questions or problems with your order, we are also happy to help you at this email address at any time.

                    How do I know when the order has been shipped? Can I track my package?

                    Once the shipment has been completed, you will receive a shipping confirmation from us with the package details so that you can track the shipping status at any time.

                    Where is my order confirmation?

                    If you have not received your order confirmation, please first check your spam folder. If you cannot find it there either, please contact us at info@wall-art-ai.de ​​or our contact form and we will resend you the confirmation.

                    vouchers & discounts

                    Can I buy a voucher as a gift?

                    Yes, you can buy a voucher as a gift from us in our online shop at any time. The vouchers are only available electronically and can be purchased in various amounts starting from 10 euros. You have the option of choosing from predefined amounts or setting an individual amount. Our vouchers are always a great gift idea for discovering the world of art.

                    How can I redeem my voucher code?

                    To redeem your voucher code, simply go to your shopping cart and click on "Checkout" or "Proceed to Checkout ". In the checkout area you will find a field for "Discount Code". Enter your voucher code there and click on "Apply". The corresponding amount will then be automatically deducted from your total and you will see the new price.